We got several reports from users were they were unable to list the processes running on a remote system.  When trying to list them via Servers Alive they received as error:

"Error getting the process information from <name>

 ERR: -1

"

Some of our users were able to solve this by making the following registry change on the system being monitored.

Hkey_local_machine/system/currentcontrolset/services/perfproc/performance/dissable performance counters



change the value from 1 to 0