Even the most sophisticated network monitoring strategy has no
value if it does not offer flexibility when it comes to
transmitting alerts to human beings who can respond to any threat
or emergency. That's why Servers Alive offers a variety of alarm
notification methods including:
- SMTP mail
- Cellular phone via SMS
- Paging via SMPP or SNPP
- NotePager
- Instant Messaging alert via ICQ, MSN, AIM, Jabber, Google Talk,
or any XMPP-compatible application.
While cell phone and pagers are often the preferred notification
devices for reaching network personnel after hours or when they
are in the field, instant messaging notifications can be a real
advantage whenever responsible personnel are on the Internet no
matter if they are working within the enterprise, using their
internet-connected PDAs, or surfing from their home.
When a network monitor application like Servers Alive receives an
alarm for any monitored event, it can access an instant messenger
"buddy lists" and instantly broadcast that event to an unlimited
number of authorized personnel without having to access the
cellular or PSTN and without concern for bounced or missed
e-mail. Instant messengers are called "instant" for a reason.
Instant Messaging applications like ICQ, MSN, AIM, Jabber and
Google Talk are so common that it is unlikely that any of your
staff does not already have one or more of the applications
installed on every internet-connected device that they use.
As an added advantage, all of these instant messaging tools are
free to acquire and use, so it's a simple matter for an
organization to standardize on one of them and make that instant
messenger available to all authorized personnel. That way there
is no need to manage multiple technologies and notification lists
for each instant messenger application in use.
Because Server Alive supports network monitoring alarm
notification using the XMPP protocol, an organization's IT teams
could use XMPP to add instant messaging capabilities to their
legacy help desk application or any other application, and add
those users to the "buddy list" for emergency network monitor
alerts.
This serves to extend the reach of the network monitoring
notification capabilities by potentially making the receipt of
alarm notifications available across a wide range of application
users.
The Jabber/XMPP protocols have been continually refined through
the open design process since it they were first introduced in
1999. The Internet Engineering Task Force IETF) ETF approved the
base protocols in October 2004 as RFCs 3920 and 3921 under the
name Extensible Messaging and Presence Protocol (XMPP).
This has raised the visibility of Instant Messaging as an
accepted communication tool for network monitoring purposes.
Servers Alive was one of the first network monitor software
developers to see the value inherent in XMPP support and include
it in their product line.
One of the additional advantages of using instant messaging as
part of your network monitoring strategy comes from the fact that
some instant messenger clients have the ability to forward
inbound messages to the user's cell phone if they are away from
their computer and not logged in to the instant messenger
client.
While most of today's instant messaging strategies involve
one-on-one or one-to-many text-based broadcasting, the continual
evolvement of the XMPP protocols, as well as new technology
that's in the works, could raise the visibility of instant
messaging to an entirely new level in the near future.
Instant messaging industry experts predict that the appearance of
"smart" instant messaging applications are just around the
corner.
This new generation of instant messaging will revolutionize the
network monitoring industry by employing technology that will
involve sending "smart" messages that are capable of instantly
tracking their recipients down no matter where they are including
at home or at work, and communicating with them through as
assortment of devices including the television set in their home
or the GPS in their car. Tomorrow's instant messaging platform
will be capable of transmitting voice, text, data and even
real-time images.
And when that technology is available, rest assured that it will
be available in the Servers Alive network monitoring software. At
Servers Alive we're committed to providing the latest network
security monitoring tools and delivering leading edge solutions
to you every day. The next generation of instant messaging
notification tools is already on our drawing board. Soon it will
be on your server.
For more information about Servers Alive or to see how you can
easily set up a world-class network monitoring solution without
breaking the budget, visit http://www.woodstone.nu/salive today.